H. R. 9916, known as the “Improving Medicare Services Act of 2024,” instructs the Comptroller General of the United States to carry out a study on 1-800-MEDICARE and deliver a detailed report to Congress within one year. The report will examine aspects such as customer wait times, overall...
Simple Explanation
H.R. 9916 is a plan where a special person, called the Comptroller General, will check how well the 1-800-MEDICARE phone service is working. They will look at how long people wait, how happy they are with the service, and how good the staff is at helping, and then share ideas on how it can be better.