H.R. 6656, also known as the "Stuck On Hold Act," aims to improve customer service for those calling the Department of Veterans Affairs and the Social Security Administration. It requires these agencies to set up automated systems that tell callers how long they might be...
Simple Explanation
The "Stuck On Hold Act" is a new rule that asks two big places—where people call for help about veteran services and social security—to use special phone systems that can call people back if they have to wait more than 10 minutes. This helps people spend less time waiting on the phone and get their calls answered faster.