S. 2866, also known as the "Improving Government Services Act," aims to enhance the customer experience when dealing with the Federal Government. The bill requires federal agencies and high-impact service providers to create annual customer experience action plans that focus...
Simple Explanation
The bill wants to make sure that when people use government services, it's easy and their information is safe, just like how good apps or websites work on the internet. It tells government workers to come up with plans every year to make things better and share what works well.