H. R. 6656, also known as the “Stuck On Hold Act,” requires the Secretary of Veterans Affairs and the Commissioner of Social Security to set up automated systems on their customer service phone lines. These systems must notify callers about wait times and offer a callback if...
Simple Explanation
Imagine when you call a place and have to wait and wait, this new rule wants the people who help veterans and those getting social security to set up a phone system that tells you how long you might have to wait and can call you back if it's a long time.